Responsible gaming
Commitment to Responsible Gaming
Responsible approach to gambling
The casino promotes a responsible approach to gambling by encouraging players to stay in control of their gaming activity. Gaming should always remain a voluntary and enjoyable form of entertainment, carried out within personal and financial limits.
Gambling as entertainment, not income
Gambling is designed for entertainment purposes only and should never be viewed as a way to earn money or recover financial losses. Players are advised to gamble only with funds they can afford to lose and to avoid chasing losses.
Casino commitment to player protection
The casino is committed to protecting players by implementing responsible gaming measures, offering self-control tools, and providing access to support and assistance. These efforts are aimed at creating a safe gaming environment and reducing the risk of gambling-related harm.
| Topic | Description |
|---|---|
| Responsible Gambling | The casino promotes responsible play and encourages players to stay in control of their gaming activity. |
| Gambling as Entertainment | Gambling is intended for entertainment only and should not be considered a source of income. |
| Player Protection | The casino implements measures and tools to protect players and support responsible gaming behavior. |
Player Control Tools
Deposit, bet, and loss limits
The casino provides player control tools that allow users to set limits on deposits, bets, and potential losses. These limits help players manage their spending and ensure that gaming activity remains within personal financial boundaries. Once set, limits apply automatically and cannot be increased immediately.
Session time limits
Players can also use session time limits to control how long they spend playing. Time limits help prevent excessive play by automatically ending a gaming session after a selected period, encouraging regular breaks and responsible play habits.
Player Control Tools
Deposit, Bet & Loss Limits
Set personal limits to control spending. Once enabled, limits apply automatically to help you keep play within your budget and prevent impulsive decisions.
Session Time Limits
Choose how long you want to play. Time limits encourage breaks and can help reduce extended sessions by reminding you when it’s time to stop.
Self-Exclusion & Time-Out
Temporary account time-out
The casino offers a time-out option that allows players to temporarily suspend access to their account for a chosen period. During a time-out, players cannot log in, place bets, or make deposits, giving them space to take a break from gambling.
Long-term or permanent self-exclusion
For players who need a longer break, self-exclusion options are available for extended periods or on a permanent basis. Once self-exclusion is activated, the account will remain inaccessible for the selected duration, and marketing communications related to gambling will be limited or stopped.
Irreversibility during the exclusion period
Self-exclusion and time-out periods cannot be canceled or shortened once they are confirmed. The account will only be restored after the exclusion period has fully expired, ensuring that these tools effectively support responsible gaming and player protection.
| Self-Exclusion Tool | Description |
|---|---|
| Time-Out | Temporarily blocks access to the account, preventing gameplay, deposits, and betting for a selected period. |
| Long-Term Self-Exclusion | Allows players to exclude themselves from gambling for an extended or permanent period. |
| Exclusion Rules | Self-exclusion and time-out periods cannot be canceled or shortened before the selected duration ends. |
Protection of Minors
Prohibition of underage gambling
Gambling is strictly prohibited for minors. Only individuals who have reached the legal gambling age in their jurisdiction are permitted to register an account and participate in any gaming activities on the website.
Age verification (KYC)
The casino applies age verification procedures as part of its Know Your Customer (KYC) requirements. Players may be asked to provide valid identification documents to confirm their age. Accounts suspected of being used by minors may be suspended or permanently closed.
Responsibility of the account holder
The registered account holder is fully responsible for ensuring that no minors have access to their account, login credentials, or payment methods. Any activity carried out through the account is considered the responsibility of the account owner.
Parental control recommendations
Parents and guardians are encouraged to use parental control tools, device-level restrictions, and internet filtering software to prevent minors from accessing gambling-related content. These measures help support a safe online environment for children and adolescents.
Protection of Minors
🛑Underage Gambling & Age Checks
Gambling is strictly prohibited for minors. We apply age verification (KYC) and may request ID documents to confirm eligibility. Accounts suspected of underage use may be suspended or closed.
🔒Account Responsibility & Parental Control
The account holder is responsible for keeping login details and payment methods secure. Parents and guardians should use device restrictions and parental control software to prevent minors from accessing gambling content.
Support & External Help
Contacting customer support
Players who have questions about responsible gaming or feel they need assistance can contact the casino’s customer support team at any time. Support is available to provide information about responsible gaming tools, account settings, and available options to help manage gameplay.
Recommendation of professional help
If gambling starts to cause stress, financial difficulties, or loss of control, players are strongly encouraged to seek professional help. Trained specialists can provide guidance, counseling, and practical strategies to address gambling-related issues.
External gambling support organizations
Independent organizations that specialize in gambling addiction support can offer confidential advice, self-assessment tools, and long-term assistance. These organizations operate independently from the casino and are focused on player well-being and recovery.
Confidentiality of requests
All requests related to responsible gaming, support, or self-exclusion are handled confidentially. The casino treats such communications with care and discretion, ensuring that player privacy is respected at all times.
Support & External Help
Contacting customer support
Players who have questions about responsible gaming or need assistance can contact the casino’s customer support team at any time. Support agents can help explain responsible gaming tools, account controls, and available options to manage gameplay safely.
Recommendation of professional help
If gambling begins to cause emotional stress, financial problems, or loss of control, players are strongly encouraged to seek professional help. Qualified specialists can provide confidential guidance and practical support tailored to individual situations.
Gambling support organizations in New Zealand
Players located in New Zealand can also contact independent support services that specialize in gambling-related harm prevention and recovery. These organizations offer confidential advice and professional assistance:
- Gambling Helpline New Zealand
Phone: 0800 654 655
Website support available 24/7 - Healthline New Zealand
Phone: 0800 611 116
Confidentiality of requests
All contacts with customer support or external help organizations are handled confidentially. Seeking help will not affect your account status, and personal information shared for support purposes is treated with strict privacy and discretion.
